1) Service provider

Responsible for the collection, use and processing of personal data:

Lizza GmbH
Dornhofstraße 31
63263 Neu-Isenburg
Germany

Managing DirectorMatthias Kramer, Marc Schlegel

Frankfurter Sparkasse 1822 | IBAN: DE38 5005 0201 0200 6028 29 | BIC: HELADEF1822
Handelsregister / Amtsgericht Offenbach am Main HRB 50981 | Company Headquarters: Neu-Isenburg

Responsible for data protection:
Patrick Lachmann - patrick@Lizza.de
Dornhofstraße 31
63263 Neu-Isenburg
Germany
069/247497590

Thank you for your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data. All customer data of Lizza GmbH is stored and processed exclusively in compliance with the relevant data protection laws. In particular, data is collected, stored and used exclusively for the purpose of processing an order for goods or in the case of your express consent. Furthermore, address and order data are collected, processed and used for our own marketing purposes. We do not keep personal data longer than absolutely necessary.

The Lizza GmbH team is committed to protecting your privacy. With this privacy policy we inform you about the nature, scope and purpose of the collection, use and processing of personal data and how you can obtain information about the data stored about your person.

You can visit our site without providing any personal information. We only store access data without personal reference such as the [name of your internet service provider, the page from which you visit us or the name of the requested file]. These data are evaluated exclusively for the improvement of our offer and permit no conclusion on your person.

2) Type of personal data

Personal data are individual details about personal or factual circumstances of a specific or identifiable natural person. Lizza GmbH collects the following personal data:

When you visit our online shop, for technical reasons the following data, which your Internet browser transmits to us, are recorded:

In the context of the establishment of contact with us (e.g. by contact form or E-Mail) personal data are raised, which data are raised in the case of a contact form, are evident from the respective contact form. These data are stored and used exclusively for the answer of your request and/or for the establishment of contact and the technical administration connected with it. Your data will be deleted after final processing of your request, if you so wish and if there are no legal obligations to retain the data.

  • Browser type and version
  • used operating system
  • Website from which you visit us (Referrer URL)
  • Website of our online shop you are visiting
  • Date and time of your access
  • Your Internet Protocol (IP) address

If you register for our newsletter, you only give us your e-mail address.

When you place an order or purchase in our online shop, we receive personal data from you during the ordering process, such as your name, address, e-mail address and payment information.

You can object to the use, processing and transmission of your personal data for marketing purposes at any time by sending an informal notification by post or by e-mail to hallo@Lizza.de. However, this does not apply to the data required to process your order. After receipt of your objection, we will no longer use, process and transmit the data concerned for purposes other than processing your order, nor will we cease further sending of advertising material to you.

Insofar as we obtain the consent of the data subject for the processing of personal data, Article 6(1)(a) of the EU Basic Data Protection Regulation serves as the legal basis for the processing of personal data. If the processing is necessary to safeguard the legitimate interest of our company or a third party and if the interests, fundamental rights and fundamental freedoms of the person concerned do not outweigh the first-mentioned interest, Art. 6 Para. 1 lit.a EU Basic Data Protection Regulation shall serve as the legal basis for the processing.

3) Online shop

We do not pass on personal data to third parties. Excluded from this are the service partners of the Lizza GmbH, which need the transmission of data for the order winding up.

The Lizza GmbH is hosted on Shopify Inc. Personal data is thus sent to the United States to be stored on Shopify's servers.

Shopify provides the online e-commerce platform for a fee. This makes it possible to sell the goods to the customer. Customer data is stored by Shopify. This concerns their database as well as the general Shopify applications. Shopify stores customer data on a secure server behind a firewall. For full transparency, the Lizza GmbH to the "Privacy Policy" of Shopify:
Sync by honeybunny https://www.shopify.com/legal/privacy

Shopify Inc.
126 York Street,
Suite 200, Ottawa, ON, Canada, K1N 5T5
Canada is a safe third country by definition of the European Commission

3.1) Payment in the online shop

When you pay for your order in our online shop, you agree to the collection and processing of your order data for the purpose of payment processing by the relevant payment service provider (e.g. Paypal).

4) Third party services

With the services of a third party used by us, data will only be collected, used and passed on to the extent and for the purpose necessary to fulfil the contract. So e.g. for the delivery of the goods your name and your address must be passed on to the goods supplier in our case this is DHL.

DHL Deutsche Post AG,
Deutsche Post AG
Privacy Officer : Gabriela Krader, LL.M.
53250 Bonn, Germany

However, these service providers, such as suppliers and providers of so-called gateways for payment processing, have their own data protection regulations with regard to the data and information to be provided by us for processing.

We therefore recommend that you also read the privacy statement of the respective service provider or provider. We draw your attention to the fact that some service providers may be based in a country in which other legal provisions apply than ours or in your country. If you use the services of a third party when placing an order, the information transmitted may be subject to the legal provisions applicable at the registered office of that provider.

As soon as you leave our online shop or the website and you are redirected to another website or the service of an external provider, our data protection notices or our general terms and conditions no longer apply there.

Payment by Paypal:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard
RoyalL-2449
Luxembourg

All data required for payment processing are transmitted securely via the "SSL" procedure. Paypal transfers, processes and stores personal data outside the EU if necessary. Paypal is subject to the EU-US Privacy Shield Agreement. If you use Paypal, you agree to the privacy policy of Paypal.

When paying via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" via PayPal, we pass on your payment details to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal") as part of the payment process. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" via PayPal. PayPal uses the result of the credit assessment in relation to the statistical probability of non-payment for the purpose of deciding whether to provide the respective payment method. The creditworthiness information can contain probability values (score values). As far as score values flow into the result of the creditworthiness information, these have their basis in a scientifically recognized mathematical-statistical procedure. Address data, among other things, is included in the calculation of the score values. Please refer to PayPal's privacy policy for further information on data protection, including the credit bureaus used:
https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Payment by Sofortüberweisung:
SOFORT GmbH
Fußbergstraße 182131
Gauting
Germany

All data required for payment processing are transmitted securely via the "SSL" procedure. If you use Sofortüberweisung, you agree to the privacy policy of Sofortüberweisung.

Payment via Amazon Payments:
Amazon Payments Europe s.c.a. 5 Rue Plaetis L-2338 LuxembourgAll
data required for payment processing is used by Amazon Payments exclusively for the execution of payments and transmitted securely via the "SSL" procedure. Amazon Payments is PCI DSS certified. Amazon Payments may transfer, process and store personal data outside the EU. Amazon Payments is subject to the EU-US Privacy Shield Agreement. If you use Amazon Payments, you agree to the privacy policy

Payment by Visa or Mastercard:
Stripe Payments Europe Ltd
Block 4, Harcourt Centre Harcourt Road
Dublin 2 Ireland

All data required for payment processing will be used by Stripe Payments Europe Ltd. exclusively for the execution of payments and transmitted securely via the "SSL" procedure. https://stripe.com/de/privacy#translation

If you have any questions about this Privacy Policy, please send a message to anprivacy@stripe.com or to: Stripe, Inc.
185 Berry Street, Suite 550
San Francisco, CA 94107
USA.
Hd.: Stripe Legal Department

5) Cookies

Lizza GmbH also uses cookies that are used beyond the session ("session-spanning cookies"). These cookies serve to make our offer more user-friendly, effective and targeted. For example, these files allow you to view information on the page that is specific to your interests. The exclusive purpose is to adapt our offer to your customer wishes in the best possible way and to make surfing with us as comfortable as possible for you.

If you only want to accept our own cookies, but not the cookies of our service providers and partners, you can select the setting in your browser "Block third-party cookies".

You can find out how to customize the settings for cookies in Google Chrome, Mozilla Firefox, Safari 9 and Windows Explorer here:

If you don't want cookies to be installed on your computer, you can deactivate them using the following links.

Google Chrome: https://support.google.com/accounts/answer/61416?hl=- Proudly Presents

Mozilla Firefox: https://support.mozilla.org/de/kb/Cookies-blockieren

Safari 9: https://support.apple.com/kb/ph21411?locale=-proudly presents

Windows Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

5.1) Google Remarketing

Lizza GmbH uses the Google Remarketing function for its website. This feature allows us to show text and display ads within the Google content network only to users who have previously visited the lizza.de website. You can disable Google's use of cookies by visiting the Google Advertising Disable page.

http://www.google.com/settings/ads

5.2) Google Analytics

The lizza.de website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website will generally be transmitted to and stored by Google on servers in the United States. 
However, if IP anonymization is enabled on this website, Google will previously truncate your IP address within member states of the European Union or other signatory states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not
be able to use the full
functionality of
this website.

You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

Further information on the terms of use and data protection can be found at 
http://www.google.com/analytics/terms/de.html
or at http://www.google.com/intl/de/analytics/privacyoverview.html.

5.3) Bing

Our website uses Bing Ads technology to collect and store data from which user profiles are created using pseudonyms. This is a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This service enables us to track the activities of users on our website when they arrive at our website through ads from Bing Ads. If you reach our website via such an advertisement, a cookie will be set on your computer. A Bing UET tag is integrated on our website. This is a code that is used in conjunction with the cookie to store some non-personal information about the use of the site. This includes, among other things, the time spent on the website, which areas of the website were called up and which advertisement the user used to access the website. Information about your identity will not be collected.

The information collected is transferred to Microsoft servers in the USA and stored there for a maximum of 180 days. You can prevent the collection of data generated by the cookie and related to your use of the website and the processing of this data by deactivating the setting of cookies. This may limit the functionality of the website.

In addition, Microsoft may use cross-device tracking to track your usage patterns across multiple electronic devices and may be able to display personalized ads on Microsoft Web sites and apps. You can deactivate this behaviour at http://choice.microsoft.com/de-de/opt-out .

More information about Bing's analysis services can be found on the Bing Ads website (https://help.bingads.microsoft.com/#apex/3/de/53056/2). For more information about privacy at Microsoft and Bing, see the Microsoft Privacy Policy (https://privacy.microsoft.com/de-de/privacystatement).

5.4) Google AdSense

This website uses Google AdSense. This is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, for the integration of advertisements. Google AdSense uses cookies. These are files whose storage enables the PC Google to analyse the data of your use of our website. Google AdSense also uses web beacons, which are non-visible graphics that allow Google to analyze clicks on this site and traffic to this and similar information.

The information received via cookies and web beacons, your IP address and the delivery of advertising formats are transmitted to a Google server located in the USA and stored there. Google may share this information with third parties where required to do so by law, or where Google has requested third parties to process the information. However, Google will merge your IP address with the other stored data.

You can prevent these cookies from being stored on your PC by making the appropriate settings in your Internet browser. However, this may mean that the contents of this website can no longer be used to the same extent. By using this website, you consent to the processing of personal data about you by Google in the manner and for the purposes set out above.

You can prevent this by:
a) setting your browser software accordingly;

b) disabling the interest-based ads on Google;

c) disabling the interest-based ads of the vendors that are part of the About Ads self-regulatory campaign;

d) permanently disabling them through a browser plug-in.

The settings under b) and c) are deleted when cookies are deleted in the browser settings.

For more information about Google AdSense's privacy practices and advertising cookies, please see Google's privacy policy, including the following links:
http://www.google.de/policies/privacy/partners/
http://www.google.de/intl/de/policies/technologies/ads
http://support.google.com/adsense/answer/2839090

5.5) Hotjar

We use Hotjar to better understand the needs of our users and to optimize the offerings on this website. Hotjar's technology gives us a better understanding of our users' experiences (e.g. how much time users spend on which pages, which links they click, what they like and dislike, etc.) and helps us tailor our offerings to our users' feedback. Hotjar uses cookies and other technologies to collect information about the behavior of our users and their devices (including, but not limited to, the IP address of the device (collected and stored only in an anonymous form), screen size, device type (Unique Device Identifiers), information about the browser used, location (country only), preferred language for viewing our website). Hotjar stores this information in a pseudonymous user profile. The information will not be used by Hotjar or by us to identify individual users or merged with other data about individual users. For more information, see Hotjar's privacy policy here.

You may opt out of Hotjar's storage of a user profile and information about your visit to our website and Hotjar's use of tracking cookies on other websites by clicking this opt-out link.

5.6) AWIN Affiliate

AWIN AGEichhornstraße 310785 BerlinGermanyWe
use the Awin/Zanox service on our website for a so-called "affiliate program
". Information about visited pages and transacted purchases is transferred and stored. More information at: https:
//www.awin.com/de/rechtliches/privacy-policyDie
The legal basis for the use of Awin/Zanox is Art. 6 para. 1 lit. f DSGVO.
You can object under the following link: https://www.awin.com/de/rechtliches/cookieoptout

5.7) Quantcast

This website uses the Quantcast services for the purpose of measurement and advertising. As part of these services, the site allows anonymous browser data to be collected and analyzed using standard Internet cookies. This anonymous data is never used to personally identify visitors to the website. You will learn more about Quantcast's commitment to privacy in the Terms and Conditions Privacy Policy. You may choose to opt-out from advertising and data collection on the opt-out page, or use the European Digital Advertising Alliance opt-out service.

For the privacy policy of the services, please visit: https://www.quantcast.com/how-we-do-it/consumer-choice/privacy-policy/

6) Email Marketing & Newsletter

If you have ordered a newsletter or agreed to receive an email marketing campaign, we will send you offers and information related to the LizzaGmbH and its products and services. With your subscription to the newsletter you agree that your purchasing behaviour on the website will be evaluated in order to send you information according to your needs. For this purpose your personal data will be forwarded to:

 

Klaviyo
225 Franklin St.
Boston,Massachusetts 02110
USA

Klaviyo about Data Security
The
 representative of Klaviyo in Europe pursuant to Article 27 DSGVO is: Duncan Perry
VP Finance
duncan.perry@klaviyo.com
or
privacy@klaviyo.com
Phone: (781) 775-3178

If you no longer wish to receive the newsletter, you can object to receiving it for the future at any time. You can also click on the link contained in the newsletter (at the bottom or at the top).

You live in Germany or Austria? Here you can unsubscribe.
Or if you live in Switzerland, you can unsubscribe here.

7) Social Plug-Ins

We use a number of so-called social plugins from the social networks "Facebook", "Instagram", "Youtube", "LinkedIn" and "Pinterest", as well as "Twitter".

7.1) Facebook

The social plug-ins of Facebook are usually provided with a Facebook logo. Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland is responsible for the facebook.com website.

7.2) Pinterest

The social plug-ins of Pinterest are provided with a Pinterest logo. The website pinterest.com is operated by Pinterest Inc. 808 Brannan Street, San Francisco, CA 94103, USA.

7.3) Instagram

Instagram, LLC ATTN: Arbitration Opt-out 1601 Willow Rd. Menlo Park, CA 94025 is responsible for the instagram.com website.

7.4) Twitter

The social plug-ins of Twitter are provided with a Twitter logo The website twitter.com is operated by
Twitter Inc.
1355 Market Street, Suite 900
San Francisco, CA 94103
USA

7.5) YouTube

The social plug-ins of Youtube are provided with a Youtube logo. The website youtube.com is operated by YouTube, LLC,901 Cherry Ave.,San Bruno, CA 94066,USA.

The respective platforms are responsible for the type and extent of the data collected by the social networks. We refer to the corresponding data protection declarations of the platforms.

8) Marketing

8.1) Facebook Custom Audiences and Website Custom Audiences

We use the communication tools Product Custom Audiences and Website Custom Audiences from Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA. If you have a Facebook user account and this is recognizable by existing Facebook cookies, a non-personal check number is generated. This is transmitted to Facebook for analysis and marketing purposes. On the other hand, we send your e-mail addresses in encrypted form to Facebook. Thus Facebook can show you product recommendations as personalized Facebook Ads on our behalf. For more information about the purpose and scope of data collection, the processing and use of data by Facebook, and your privacy settings, please refer to Facebook's privacy policy.

(https://www.facebook.com/ads/website_custom_audiences/ andhttps://www.facebook.com/privacy/explanation).
If you do not agree with the use of Facebook Website Audience, you can object to this at https://www.facebook.com/ads/website_custom_audiences/.

8.2) Google Adwords & Conversion Tracking

We place Google Adwords ads and use Google Conversion Tracking for this purpose. When you click on our advertisement, a cookie is set on your computer by Google. This cookie allows our ads to appear on our Google advertising network website based on previous visits to the site.

(https://support.google.com/adwords/answer/1752334?hl=en).

For further information on the cookie technology used, please refer to Google's information on website statistics and data protection declarations(http://services.google.com/sitestats/de.html and http://www.google.de/policies/privacy/).

With this cookie technology, Google and we receive information about the click on the ad and the forwarding to our website. This information is used exclusively for statistical evaluation and ad optimization. The statistics include the total number of users who clicked on our ad and, if applicable, whether they were directed to one of our conversion tagged pages. With the help of these statistics, we can trace which search terms led to increased clicks in our ads and which ads led to the user contacting us via the contact form.
You have the option of
deactivating
the use of cookies by Google (https://www.google.com/settings/u/0/ads/authenticated) or by a third party (http://www.networkadvertising.org/choices/).

However, Google and we continue to receive statistical information about the number of users and time of site visit. With the help of additional programs for your browser (e.g. with the add-on Ghostery) you can prevent the inclusion in this statistic.

8.3) Interrupted or incomplete online ordering process (abandoned shopping cart)

If you book online but for some reason cannot complete the booking process, we process your personal information to enable you to continue the online ordering process simply by sending you an email with a link to the online booking form that is already completed based on the information you provided in the form.

8.4) Jotform & Surveys

If you have ordered online from us, you will be regularly asked about your eating habits and products. The collected feedback helps us enormously to Lizzaimprove our products and processes. For these surveys and inquiries we use Jotform. This data will only be used internally and transferred to our Klaviyo account. 

JotForm Inc.
111 Pine St. Suite 1815
San Francisco, CA 9411
USA

9) Revocation, information

You can obtain information about your personal data at any time free of charge and without giving reasons. Within one month we will provide you with information in PDF format.
Furthermore, you can revoke your consent to the use of your personal data at any time with effect for the future without giving reasons. You can at any time have the data collected by us corrected or partially or completely deleted or blocked.

Please contact us:
Lizza GmbH
Dornhofstraße 31
63263 Neu Isenburg
Germany
patrick@lizza.de

10) Right to appeal pursuant to § 77 DSGVO

If you think we have misused your data you can contact us at the complaints office below.
As we are based in Hesse, we provide you with the data of the Hessian data protection officer.

The Hessian Data Protection CommissionerPostfach 316365021 WiesbadenE-Mail: Poststelle@datenschutz.hessen.de

11) Security

We have taken technical and organisational measures to ensure that your personal data is protected. These measures are continuously improved as part of our quality management system.

As the security of e-mail communications cannot always be guaranteed, please do not include credit card or other sensitive information (e.g. racial or ethnic origin, political opinions, religion, health, etc.) in your e-mails to us.

12) Status and updating

The status of this data protection declaration is 27.04.2019.
We regularly update the data protection declaration.

Please inform yourself about the current status of this data protection declaration.